SOFTWARE SUPPORT

HighPoint Medical offers award winning software and provides the technical support to match. HighPoint’s IT department has received specialized training and certification from our partner vendors, and has years of experience. These unique qualifications assure that you will receive the best software and technical support available. Our mission is to provide 24/7 software support that exceeds your expectations.

CONNECTIVITY/SECURITY

Every medical practice values the edge that IT (Information Technology) delivers—from core patient record keeping and billing to business applications and more. Your technology assets are as critical to success as your best staff and your finest facility. To deliver the best value for your investment, HighPoint Medical has partnered with TierPoint to leverage its carrier-class and carrier-neutral facilities to optimize your business objectives. TierPoint empowers business customers with mission critical connectivity, availability, security, and reliability - with an infrastructure designed from the ground up to deliver unequivocal uptime.  Partnering with TierPoint keeps your servers physically connected and secure, but what about other threats? HighPoint Medical has employed the use of a firewall and anti-virus software to protect your data from intrusion and virus attacks. HighPoint also employs SSL technology to provide secure access to your data no matter where you are. When it comes to protecting your data and providing access, HighPoint has you covered!!

DATA BACKUP

In addition to server security, through our business partnership with IT Lifeline, our data backup and recovery services for your practice offer a range of data management levels, all designed to deliver technology peace of mind.  Located in seismically stable and climactically mild Eastern Washington, and within 5 miles from HighPoint Medical’s corporate offices, TierPoint & IT-Lifeline operate a workplace IT production and technology recovery hub that delivers levels of redundancy for real-time continuation of all our priority business operations, to backup and recovery of critical data and applications. Our end-to-end ability to operate, transfer, vault, secure and recover your data in time of need is second to none. For added protection, redundant copies are kept off-site with Iron Mountain.

HIPAA Requirements Are Changing

“Stricter regulations, larger penalties, stronger enforcement, the inclusion of business associates, and greater public visibility, all place an increased burden on healthcare entities and their partners to understand HIPAA regulations. Firm steps should be taken to bring policies, people, systems and procedures into compliance. If you contract with outside vendors, you also need to evaluate their compliance and ensure that protected health information is appropriately safeguarded. Iron Mountain is a trusted partner to thousands of healthcare providers across North America, safeguarding patient information and providing the most rigorous compliance policies and procedures in the industry. We have maintained a proactive, industry-leading HIPAA compliance program since the regulations were introduced and completed a formal risk assessment to ensure our facilities, processes and training, comply with the new regulations.”

www.IronMountain.com

UPGRADES

The world of Health IT is always in a constant state of change and as a result software and hardware obsolescence can quickly become a reality. HighPoint’s role is to remain apprised of these changes and implement them when they become available and necessary. We work with all software and hardware vendors to test and implement upgrades as they become available. It is our “double-check” on top of the testing already done that gives you extra assurance that an upgrade is not going to have a negative impact on your practice.

TRAINING

“A $30,000 electronic medical record system is like a $30,000 grand piano. Whether you play the equivalent of Beethoven’s “Moonlight” sonata or “Chopsticks” depends on your level of training”

Robert Lowes - Senior Editor - Medical Economics

The training you receive is arguably the most crucial part of your implementation process. From our staff to our facilities HighPoint is unrivaled in its ability to train. Whatever service you chose to engage us in, we are fully certified and experienced to train you and your staff in Practice Management, Billing, and Electronic Health Records. We have received special certification and training from our partner vendors to ensure that your implementation is nothing short of the best. We can either train onsite at your practice location or we can seat up to 30 in our audio/visual conference center for a perfect learning environment. Highpoint’s goal is to make sure you receive the training necessary to make your implementation a success!

EHR SOFTWARE DEVELOPMENT

Even though our software is very intuitive and comes with 1000’s of specialty specific templates, you may find that some of them don’t exactly fit your particular workflow. Rather than changing your workflow, our software is customizable to meet your needs. HighPoint is experienced in working closely with providers of multiple specialties to create templates that best fit your practice. Once we customize templates, we perform a series of tests before submitting them to you for final review and sign off. So whether you like what comes with the system, want to make some minor changes, or need to have completely new templates built, HighPoint has the qualified experience to take your software to the next level!